Privacy Policy

Effective Date: January 1, 2024

1. Information We Collect

We collect information you provide directly to us, such as:

• Personal identification information (name, email address, phone number)
• Professional information (career stage, industry, goals)
• Communication records (emails, call notes, session recordings with consent)
• Payment information (processed securely through third-party providers)

2. How We Use Your Information

We use the information we collect to:

• Provide career coaching services and support
• Communicate with you about our services
• Process payments and manage your account
• Improve our services and develop new offerings
• Comply with legal obligations

3. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Consent: When you provide explicit consent for specific processing activities
• Contract: To perform our coaching services contract with you
• Legitimate Interests: To improve our services and communicate relevant information

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your explicit consent
• To trusted service providers who assist in operating our business
• When required by law or to protect our rights

5. Your Rights (GDPR)

You have the right to:

• Access your personal data
• Correct inaccurate personal data
• Delete your personal data
• Restrict processing of your personal data
• Data portability
• Object to processing based on legitimate interests
• Withdraw consent at any time

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy, typically no longer than 7 years after our business relationship ends.

8. International Data Transfers

If we transfer your personal data outside the European Economic Area, we ensure appropriate safeguards are in place to protect your data.

9. Contact Us

For questions about this privacy policy or to exercise your rights, contact us at:

Email: [email protected]
Address: Career Confidence Zone, Data Protection Officer

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.